New social services out of hours emergency contact goes live February 19th

There is now a new number to contact social services in emergency situations outside normal work hours with a bilingual call centre on hand to support residents.

Calls to the Emergency Duty Team will be answered out of hours by Galw Gofal, a compassionate, supportive and professional service designed to assist residents during evenings, weekends and Bank holidays.

The team is trained to handle a wide range of urgent social care calls.

Pembrokeshire County Council’s Emergency Duty Team are here to help people with personal, family or accommodation problems which may have reached a crisis point and cannot wait until the next working day.

This can include difficulties with children and young people, concern about a child outside your family, acute mental health problems, older or people with a disability at risk and emergency housing advice.

The Galw Gofal team will liaise with the emergency duty team and arrange contact with an experienced social worker.

It's hard to think straight when there's a crisis, and many callers can be helped by advice given over the phone. If you already have a social worker, the team can offer advice to help you until you can make new plans with your social worker, and cansend them a message to let them know what has happened. If you do not have a social worker, a referral can be made to your local daytime social work team if this would help your situation.

The new out of hours emergency contact number - 0300 123 5519.- goes live on February 19th.

Anyone with concerns or issues during working hours can contact Pembrokeshire County Council on 01437 764551.