Survey seeks to shape council housing services in the future

The customer satisfaction survey will ask questions about how residents feel about the services they receive from the Council’s Housing Management and Building Maintenance sections.

Cllr Michelle Bateman, Cabinet Member for Housing, encouraged all those who receive a survey to respond. “Tenants’ views and opinions on our services really matter to us and will help shape our services for the future,” she said.

Following the survey, we will be holding focus groups to discuss feedback. So keep an eye out for these on our Facebook page: facebook.com/PCCHousing

To take part in the survey please visit: https://haveyoursay.pembrokeshire.gov.uk/housing-customer...

As a thank you for providing feedback, we will be offering tenants the chance to be entered into a prize draw to win 4 x £50 and 3 x £100 high street vouchers. If you would like to be in for a chance to win, please ensure you provide your name, address and contact details. Closing date: 13th December 2023.

The survey will be posted out in early November to all Council tenants* and it will include a QR code and links, so that tenants can complete it online if they prefer.

Once the survey has closed and responses analysed, areas for improvement will be identified. Feedback sessions for tenants will be organised with staff and focus groups early next year.

If you need help or support completing the survey, please contact the Customer Liaison Team on 07425268725 who will be happy to help, or email Housing.Surveys@pembrokeshire.gov.uk